SERVICES 

TRAINING COURSES

The Roy Fairclough Consultancy will train your employees to maximise your organisation's potential, by using personal expertise and cost effective training modules.

Modules in Management Procedure

1. QUALITY & BUSINESS EXCELLENCE

  • Quality Procedures
  • Quality Service Delivery
  • Quality Assurance / ISO 9000
  • UK Charter Mark
  • Total Quality Management
  • Investors in People
  • Business Excellence Model
  • Self Assessment
  • Action Plan

2. BUSINESS EXCELLENCE & SELF ASSESSMENT

  • Business Excellence Model
  • Self Assessment Benefits
  • Process & Approaches
  • Peer Involvement
  • Award Simulation
  • ProFormas
  • Matrix Chart
  • Workshops
  • Key Indicators
  • Key Learning Points

3. EFFECTIVE CONTRACT MANAGEMENT

  • Commercial Approach
  • Contract Documentation
  • Service Delivery
  • Contract Monitoring
  • Performance Management
  • Performance Measures
  • Contract Controls

4. SPECIFICATION WRITING

  • Service Provision
  • Specification Requirements
  • Specification Structure
  • Writing a Specification
  • Method Statements
  • Performance Measures

5. SERVICE AGREEMENTS

  • Contract Functions
  • Service Provision
  • Commercial Approach
  • Business Management
  • Quality Service
  • Quality Controls
  • Financial Controls

6. TENDER & EVALUATION PROCEDURES

  • Tender Programme
  • Tender Preparation
  • Tender Documents
  • Service Provision
  • Contract Control
  • Tender Evaluation Process
  • Tender Assessment Criteria
  • Quality v Price
  • Tender Panel
  • Award of Contract

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